1. Introduction

These Terms and Conditions govern the customs fees and duties associated with purchasing products from Silhouvé, a brand under Hypeready LLC ("we," "us," or "our"). By placing an order with us, you agree to comply with and be bound by the terms and conditions outlined herein. Please carefully read and understand the following information before making a purchase.

2. Customs Fees and Duties

2.1. Customer Responsibility

Customers are responsible for all customs fees, duties, and taxes imposed by the customs authorities of the destination country. These charges are not included in your purchase price and must be paid directly to your local customs office upon delivery.

2.2. Customs Fee Estimates

The estimation of customs fees and duties varies depending on your country’s import regulations. We do not provide exact figures for these charges. It is your responsibility to check with your local customs office to understand the costs associated with your order.

2.3. Customs Delays

Customs processing may cause delays in delivery, which are beyond our control. We cannot guarantee exact delivery times, and we are not responsible for delays caused by customs clearance procedures.

3. Customs Documentation

3.1. Accurate Information

When placing an order, you must provide accurate and complete shipping information, including:

• Recipient’s full name
• Delivery address
• Contact details

Any inaccuracies in this information may result in customs clearance issues, delivery delays, or additional charges.

3.2. Customs Declaration

We accurately declare the contents and value of your shipment on the required customs documentation. We will not alter or falsify this information under any circumstances, as doing so is illegal and may result in severe penalties.

4. Refusal of Payment for Customs Fees

4.1. Unpaid Customs Fees

If you refuse to pay customs fees and duties required to release your order, your package may be:

• Returned to Silhouvé (Hypeready LLC) – You will be responsible for all return shipping costs and any additional fees incurred.
• Disposed of by customs authorities – In this case, no refund will be provided.

Please ensure you understand and are willing to comply with your country’s customs policies before placing an order.

5. Refund and Cancellation

5.1. Non-Delivery Due to Customs Issues

If your order is returned to Silhouvé due to unpaid customs fees, incorrect shipping information, or other customs-related issues, we will process a refund for the purchase price, excluding:

• Original shipping costs
• Customs-related fees incurred by us
• Return shipping fees (if applicable)

6. Legal Compliance

6.1. Compliance with Local Regulations

It is your responsibility to comply with your country’s customs laws and import regulations. Silhouvé (Hypeready LLC) is not liable for any legal consequences resulting from non-compliance.

7. Contact Information

For questions regarding customs fees and duties, please contact our customer support team:

Email: help@silhouvé.com

Business Address:
Silhouvé (Hypeready LLC)
255 9th Avenue, Suite 411
Oakland, California 94606
United States

8. Changes to Terms and Conditions

Silhouvé (Hypeready LLC) reserves the right to update or modify these customs fees and duties terms at any time. Any changes will be effective immediately upon posting on our website.

By placing an order with Silhouvé, you acknowledge that you have read, understood, and agreed to these Customs Fees and Duties Terms and Conditions.