We accept payments from all major credit card providers, including Visa, Mastercard, and American Express. Our secure payment processing system ensures a seamless and reliable transaction experience, protecting your sensitive information with industry-leading encryption and fraud prevention measures.

Yes, we offer installment payment options through Shop Pay Installments, allowing you to split your purchase into manageable payments. This flexible payment plan provides you with the convenience of paying over time while receiving your order right away. Eligibility and terms are determined at checkout, and there are no hidden fees or surprises. Simply select Shop Pay Installments as your payment method during checkout to see the available options. If you have any questions about the process, feel free to reach out to our customer support team.

Yes, your payment will be processed at the time of checkout. You will receive a confirmation email once your order is successfully placed.

Sales tax is applied based on your shipping address and local tax regulations. The total amount, including any applicable taxes, will be displayed at checkout.

Payments may be declined due to incorrect card details, insufficient funds, or bank security measures. If you encounter an issue, please try a different payment method or contact your bank.

At this time, we accept one payment method per transaction. However, gift cards and discount codes can be applied at checkout.

Yes, we accept international credit and debit cards, but availability may vary by country. Additional fees may apply based on your bank's exchange rates.

We offer multiple shipping options, including standard, expedited, and express delivery. Available options and estimated delivery times will be displayed at checkout.

Yes, we offer international shipping to select countries. Shipping costs and delivery times vary by destination and will be calculated at checkout. Any applicable customs fees or import duties are the responsibility of the customer.

We currently ship to the following regions:

North America

• United States
• Canada

Europe

• United Kingdom
• Austria
• Belgium
• Denmark
• Finland
• France
• Germany
• Greece
• Ireland
• Italy
• Netherlands
• Norway
• Poland
• Portugal
• Spain
• Sweden
• Switzerland

Oceania

• Australia

For more details on shipping rates and estimated delivery times, please visit our Shipping & Delivery page.

Shipping costs depend on the shipping method, destination, and order value. You can view the exact shipping fee at checkout before completing your purchase.

Yes, we offer free express shipping on orders over $200 USD. This offer applies to eligible locations only.

Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s progress through our carrier’s website.

If your order has not yet been processed, we may be able to update the shipping address. Please contact our support team as soon as possible.

Delivery times vary based on your shipping address and selected shipping method. The estimated delivery timeframe will be displayed at checkout before you complete your purchase. You will also receive a tracking number once your order has shipped to monitor its progress.

Orders are typically processed within 2 to 3 business days. Processing times may be longer during peak seasons.

Our fulfillment team processes orders Monday through Friday. Orders placed on weekends or holidays will be processed on the next business day.

If your order is delayed beyond the estimated delivery window, please check your tracking details. If there is no update, contact our support team for assistance.

If your tracking information shows that your package was delivered but you haven’t received it, please wait 24–48 hours and check with neighbors or building management. If you still can't locate it, contact our support team.

If your order arrives damaged, please take clear photos of the package and items and contact us within 7 days for a resolution.

If your package hasn't arrived within the expected delivery window and the tracking information has not been updated, please contact our support team. We will work with the shipping carrier to locate your package or arrange a replacement if necessary.

We are not responsible for lost or stolen packages once they have been marked as delivered. However, if you experience an issue, we recommend contacting the shipping carrier to file a claim. We encourage shipping to a secure location to prevent theft.

If your package was returned to us due to an incorrect address or multiple failed delivery attempts, please contact our support team. We can arrange for reshipment, but additional shipping fees may apply.

We offer a 30-day return policy for eligible customers. Items must be returned in their original, unworn, and unwashed condition, with all tags, liners, and packaging intact.

Most items can be returned unless they show signs of wear, washing, or damage. Items that do not meet our return standards may not be accepted.

Yes, for hygiene reasons, we kindly request that undergarments are worn when trying on items.

You can start your return by using our Return Portal or by contacting us at help@silhouve.com with your order number.

To access our Return Portal, you must:

1. Have a Silhouvé account – Returns can only be processed through an account.
2. Have made your purchase while logged into your account – Orders placed as a guest without an account cannot be processed through the portal.

If you meet these requirements, log into your account to start your return. If you checked out as a guest, please contact help@silhouvé.com for assistance.

Yes, customers are responsible for return shipping costs unless the item is faulty.

Yes! If you need a different size, color, or style, please contact our support team at help@silhouve.com to request an exchange. We will provide further instructions based on item availability.

Once we receive your return, it may take up to 7 business days to inspect and process your refund. You will receive an email confirmation once your refund has been issued.

Refunds will be issued to the original payment method used at checkout. Processing times may vary depending on your bank or payment provider.

Yes! If you prefer, we can issue your refund as store credit, which can be used toward future purchases. Please indicate your preference when initiating your return.

If you haven’t received your refund after 14 business days, please:

• Check with your bank or credit card provider, as processing times may vary.
• Contact our support team at help@silhouve.com for further assistance.

If you receive an item that is faulty or incorrect, please contact us at help@silhouve.com within 7 days with photos of the issue. We will review your claim and arrange a replacement, exchange, or refund if applicable.

Orders can only be canceled if they have not yet been processed. If your order has already shipped, you will need to follow our return policy once it arrives.

If your order has not shipped yet, please contact us immediately at help@silhouve.com to update your address. If the order has already been dispatched, we are unable to make changes.

Silhouvé Reserve is an exclusive, complimentary membership offering early access to new collections, members-only releases, concierge support, and more. Enrollment is limited and will close once capacity is reached.

No, Silhouvé Reserve is a complimentary membership. However, space is limited, and once capacity is reached, enrollment will close.

No, Silhouvé Reserve pieces are exclusively available to members and cannot be purchased outside of the membership.

Silhouvé Reserve pieces are meticulously crafted using the finest materials, designed by our avant-garde fashion team, and produced in extremely limited quantities. Each item embodies elegance, exclusivity, and craftsmanship, ensuring that members receive something truly exceptional and rare—available only to those in Silhouvé Reserve.

Silhouvé Reserve curates an exclusive selection of luxuriously crafted pieces, ranging from elegant dresses and refined garments to exquisite leather goods such as bags and wallets. Each creation is meticulously designed by our avant-garde fashion team, ensuring that every piece is not just an item, but a work of art with a story to tell.

You can join Silhouvé Reserve by visiting our Silhouvé Reserve page or by opting in during checkout.

No, Silhouvé Reserve pieces are exclusive and will never be restocked. Each item is produced in extremely limited quantities, making every release truly unique and unavailable once sold out.

Each Silhouvé Reserve piece undergoes a meticulous design and crafting process, taking weeks to months to perfect. These specialty items are expertly handcrafted, ensuring unparalleled quality and exclusivity. To be the first to know when new collections drop, join Silhouvé Reserve for exclusive access.

Members will receive exclusive email and text alerts when new collections drop. Make sure to opt in during checkout or sign up on the Silhouvé Reserve page to stay informed.

No, Silhouvé Reserve items are exclusively for members and not for resale. If unauthorized resale is detected, your membership will be permanently revoked, and you will no longer have access to exclusive collections, early releases, or member benefits.

You can opt out of Silhouvé Reserve anytime. Simply update your preferences in account settings, use the unsubscribe link in our emails, or reply STOP to text messages. For further assistance, contact help@silhouvé.com.

Due to the exclusive nature and limited availability of Silhouvé Reserve pieces, all sales are final. Please review product details carefully before purchasing.